Though health + safety concerns have decreased slightly since the height of the pandemic-our most recent study revealed less than half of consumers are concerned about catching COVID in public-consumers are still seeking out contactless and convenient options. This is in large part due to their dedication to providing contactless experiences. Throughout the pandemic, brands across industries that have prioritized the health + safety of their customers and employees have seen higher satisfaction and an increase in loyalty. Learn Moreįrom Our Blog 3 Ways to Provide a Convenient + Contactless Customer Experience We share our insights and apply proven best practices that guide leading global organizations.ĭiscover how this restaurant used the right recipe to make a big impact on the customer experience. Introducing the smg360® app: All of your data. We're passionate about helping you create superior customer and employee experiences. Discover why we do what we do…and what that means for you.
We’re as passionate about your business as you are.
As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance
